Returns and Exchange Policy
(1) Ordering from the website
We make every effort to ensure accuracy of description, specifications and pricing. However, there may be occasions where errors arise. Should such a situation occur we will not necessarily be able to accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The contract is confirmed upon supply of goods.
(2) Delivery policy
Delivery times are calculated in working days Monday to Friday. If you order after 3pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
Most UK orders are sent out via royal mail recorded packet service, which will need a signature, if you are not present a card will be left to advise you to pick up your goods from the local sorting office.
Each item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
3) Returns policy
In the event that you are not satisfied with your purchase from Henry Mole & Sons Limited, you may return it within 30 days in the original packaging and unworn for a full refund including any outward postal charge. This special guarantee does not affect your statutory rights.